At Winsome Story, we strive to provide you with high-quality products that enhance your beauty and confidence. We understand that sometimes situations may arise where a return or refund is necessary. Please read our Return and Refund Policy carefully to understand our guidelines:
1. Damaged or Defective Products: We take utmost care to ensure that our products reach you in perfect condition. In the unlikely event that you receive a damaged or defective product, please contact our customer support team at winsomestory@gmail.com within 3 days of receiving the order. To expedite the process, please provide clear photos of the damaged or defective product along with your order number.
2. Returns and Refunds for Damaged Products: If the product is confirmed to be damaged or defective, Winsome Story will initiate the return and refund process. You may choose to receive a replacement for the damaged item. Exchange will be processed within 7-10 business days from the date of approval.
3. Non-Returnable and Non-Refundable Items: Except for damaged or defective products, all sales are final. We do not accept returns or provide refunds once the product has been delivered. Please carefully review your order before confirming the purchase.
4. Return Process for Damaged Items: To initiate the return process for damaged or defective items, please follow these steps:
- Contact our customer support team at winsomestory@gmail.comwithin 3 days of receiving the order.
- Provide clear photos of the damaged or defective product along with your order number.
- Await instructions from our customer support team regarding the return process.
5. Shipping Costs for Returns: Winsome Story will cover the shipping costs for the return of damaged or defective items. Please follow the instructions provided by our customer support team to ensure a smooth return process.
6. Contact Us: If you have any questions or concerns about our Return and Refund Policy, please reach out to our customer support team at winsomestory@gmail.com We are here to assist you and make your Winsome Story experience as enjoyable as possible.
Winsome Story reserves the right to update or modify this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.
Thank you for choosing Winsome Story. We appreciate your understanding and cooperation.